Info & Policies
Everything in one place. These pages explain how we buy and sell, how we protect your information, and how we stay compliant — in plain language. Have a quick question? Check the FAQ below.
Shopping & returns
Buying, compliance & security
Privacy & access
Frequently asked questions
Do you buy from the public?
Yes. We buy gold, silver, coins, watches, jewelry, and designer pieces at our St. Augustine store. See our Buying Policy for how it works.
What do I need to bring to sell to you?
A valid government-issued photo ID. By law we record the transaction and verify identity, and you’ll confirm that you’re the lawful owner of the items. Details are in our Buying Policy.
Are all sales final?
Yes — all sales are final. We may make exceptions at our discretion, and we offer buybacks on coin and bullion. See our Returns & Refunds Policy.
Do you sell my personal information?
Never. We don’t sell, rent, or trade your information. You can ask us to access, correct, or delete it on our Data Requests page.
How do I report an accessibility or security problem?
Email contact@callthevault.com. For accessibility, include the page and the issue; for a possible security concern, tell us what you saw. More in our Accessibility and Security statements.
How do I update my email, phone, or shipping address?
You can update your contact details — email, phone, and saved addresses — anytime from your account dashboard. To change an existing order, including where it ships, call us at 904-500-2646; for your protection we’ll verify your identity with a one-time code before making the change.
Questions?
Can’t find what you need? Reach us and a real person will help.